Faq – Frequently Asked Questions

Q: What is Plusvalue?

Plus Value is an e-commerce portal, which offers various Vastu Products, Healing Crystals, Dowsing Pendulums & L rods, Sujok & Acupressure Products, Brass & Marble Handicrafts, and Jewelry Items.

Q: Do You Offer COD?

Sorry, We do not offer COD at the Moment but soon it will be live on our website.

Q: What Is Your Delivery Time

Usually in Mumbai, it’s delivered in 2-3Days & Out of Mumbai 3-6 Working Days

Q: How will I know if you have got my order?

You will receive a confirmation email, right after you make an order on our website including an Order ID, a List of the items ordered, and the shipping address

Q: How do I know if the item is in stock?

You can check the stock availability while you select a product in the cart while purchasing. If you place an order for something we discover to be out of stock, we will contact you so that you may select another item or wait for a couple of days or refund you. Should that happen, we apologize for any inconvenience.

Q: How will I know if my order has been dispatched?

You will receive a dispatch email when your order is dispatched from our warehouse.

Q: Is in-store pickup available for items I purchase online?

Yes, you can visit the store and collect your order personally or you can book wefast/borzo. dunzo, porter for quick and fast delivery in Mumbai.

Q: How can I track my order?

You can track your order at https://plusvalueindia.com/track/

Q: What kind of payment method is available at Plusvalueindia?

We are accepting, Netbanking, Credit Card, Debit Card, Wallets, Google Pay, Phonepe, AmazonPay, Paytm, UPI, EMI, and Pay Later methods of payment.

Q: Are all Crystals & Stones Genuine & Natural?

We have been dealing in Crystals for the Last 2+ Decades You can Trust our Brand “Plus Value” we will deliver you Good Quality, Natural & Genuine Top Notch AAA Grade Crystals that you won’t find anywhere in India.

Q: How do you make sure the product reaches us Safely?

We use high-quality bubble wraps & 5 ply sturdy boxes that will keep the products safe. We have packaging experience of 1,00,000 orders in the past 2.5+ decades.

Q: Are there any hidden charges when I make a purchase on Plusvalue?
There are no hidden charges when you make a purchase on Plusvalue. The price you see on the product page is exactly what you pay, it’s inclusive of all the taxes and shipping costs.

Q: Can I trust your payment gateway?
Absolutely Yes, You can trust our payment gateway which is Razorpay which is the best & trusted payment gateway in India used by many reputed brands.

Q: Can an order be delivered to a foreign country?

Nowadays, we ship only within India but we have an alternative way to connect with us on WhatsApp +91-9967433501 for the solution. Very soon, we start shipping all over the world.

Q: Can I get a discount coupon code?

Yes! We offer a first-time customer discount code. Use “20OFF” to get 20RS off your first order. If you are a repeat customer, make sure you are subscribed when you checkout and we will send promotion discounts every month via email.

Flat 150Rs off – Order Above Rs 1999 – Coupon Code PLUS150
Flat 300Rs off – Order Above Rs 2999 – Coupon Code PLUS300

Q: Tracking shows delivered but I haven’t received the parcel.

Most of the Time Check with your neighbours or Watchman or family members if they have received a parcel on your behalf. If this doesn’t solve the issue, reach out to delhivery.com with the tracking number and raise a request there. If it shows as delivered to the wrong address, we will reship it from our end. Please contact us immediately about the same as we will also escalate the complaint from our end.

Q: How Can I Cancel the Order?

You can cancel the order only before its dispatched from our warehouse. After Shipment Dispatch Cancellation is Not Possible. You can call us at +91-9967433501

Q: Do you take orders on any other platforms?

Yes, you can place an order by contacting us on WhatsApp, or Amazon.in

Whatsapp +91-9967433501

Amazon.in – Plus Value

Q: Are your products ethically sourced?

Yes, our products are ethically sourced from our suppliers in India & Overseas.

Q: Where do you ship from?

We are Located in Malad West, Mumbai, India

Q: Whom should I contact if I have a concern? 

Feel Free to reach us at info@plusvalueindia.com or Call/Whatsapp us at +91-9967433501 (Monday to Saturday 10 am to 5.30 pm) Sunday Closed.

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