Delivery Policy

Pricing & Coverage

All prices displayed on our website include GST and shipping charges for deliveries within India. Orders are dispatched from our facility in Malad West, Mumbai - 400064, India.

Processing & Delivery Timeline

Order Processing

  • Orders placed before 2:00 PM (Monday to Saturday) are dispatched the same day
  • Orders placed after 2:00 PM or on Sundays will be processed the next business day

Delivery Timeframes

  • Mumbai: 2-3 business days
  • Outside Mumbai: 3-7 business days (depending on location)
  • Pan-India Standard: 3-6 business days

Shipping Partners

We collaborate with reputable courier services to ensure reliable delivery:

  • BlueDart Express
  • Delhivery
  • Shree Maruti Courier
  • Nandan Courier
  • India Speed Post (for remote locations only)

Payment Methods

Cash on Delivery (COD) is currently unavailable due to order verification concerns. We accept alternative payment methods and are happy to assist with payment options that suit your needs.

Stock Availability & Communication

We maintain inventory for all listed products. If an item becomes unavailable after payment or requires extended delivery time, we will contact you within 2 business days via your registered mobile number or email address.

Order Management

Multiple Items

When you order multiple products, we attempt to ship all items together. However, separate shipments may be necessary in some cases.

Single Shipping Address

Each order processes to one shipping address only. Multiple shipping addresses require separate orders.

Address Restrictions

  • We do not deliver to P.O. Box addresses
  • No responsibility accepted for non-delivery to P.O. Box addresses

Order Modifications

Orders cannot be modified once confirmed. Exception: Address changes are accepted within 2 hours of order placement.

Delivery Attempts

Our courier partners make two delivery attempts at your specified address. After unsuccessful attempts, we will be notified of non-delivery status.

Order Tracking

Once shipped, you will receive tracking details via:

  • Email
  • SMS
  • WhatsApp

Track your order through:

Returns & Refunds

No returns or refunds policy is in effect. If customers reject delivery, actual shipping costs (₹240 total for both ways) will be deducted from any applicable refund.

Customer Support

Contact Hours: Monday to Saturday, 10:00 AM to 6:00 PM

International Shipping

Customs & Duties

International customers are responsible for:

  • Customs duties and taxes imposed by their country
  • Additional courier fees
  • Any government-imposed charges

Important: We are not liable for additional charges after shipment leaves India.

Refused International Packages

If customers refuse to pay customs charges, return shipping costs and additional fees will be deducted from the order value. Remaining funds will be refunded within 7-15 business days to the original payment method after we receive the returned package.

International Order Process

Overseas customers must contact us before placing orders:

Please provide:

  • Complete address with postal code
  • Any special country-specific requirements

We will calculate exact shipping costs and total amount payable.

PayPal Payments

International customers using PayPal will incur an additional 7% processing fee.

For any delivery concerns or queries, please don't hesitate to contact our customer support team during business hours.