Refund policy

Returns & Refunds Policy

Policy Overview

We offer a 24-hour return window from the date of delivery. Returns or exchanges cannot be processed after this period has expired.

Return Eligibility Requirements

General Conditions

To qualify for a return, items must meet the following criteria:

  • Unused condition: Item must be in the same condition as received
  • Original packaging: All original packaging materials must be included
  • Proof of purchase: Receipt or order confirmation required
  • Buyer responsibility: Return shipping costs are borne by the customer

Non-Returnable Items

The following categories are not eligible for returns:

Exempt Categories:

  • Perishable goods (food, flowers, newspapers, magazines)
  • Intimate or sanitary products
  • Hazardous materials
  • Flammable liquids or gases
  • Gift cards
  • Select health and personal care items
  • Jiten Pyramids
  • Yantras

Digital & Media Products:

  • Opened CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records
  • Downloaded digital content

Partial Refund Conditions

Partial refunds may be issued for:

  • Books showing obvious signs of use
  • Items damaged or missing parts (not due to our error)
  • Items not in original condition
  • Items returned after the 24-hour window (up to 7 days maximum)

Refund Process

Step 1: Return Inspection

Once we receive your returned item:

  1. We conduct a thorough inspection
  2. You receive email notification of receipt
  3. We notify you of refund approval or rejection

Step 2: Refund Processing

Approved refunds are processed as follows:

  • Credit applied to original payment method
  • Processing time varies by payment provider
  • Sale items are not eligible for refunds

Step 3: Missing Refunds

If you haven't received your refund:

  1. Check your bank account statement
  2. Contact your credit card company (processing delays may occur)
  3. Contact your bank directly
  4. If still unresolved, email us at info@plusvalueindia.com

Exchanges

Limited exchange policy: We only replace defective or damaged items with the same product.

Exchange Process:

  1. Email us at info@plusvalueindia.com
  2. Include order details and reason for exchange
  3. We will provide return shipping instructions
  4. Send item to our designated address

Gift Returns

Gifts Marked During Purchase

  • Receive gift credit equal to return value
  • Gift certificate mailed after processing

Gifts Not Marked During Purchase

  • Refund issued to original purchaser
  • Gift giver will be notified of the return

Return Shipping Information

Shipping Costs

  • Customer responsibility: All return shipping costs
  • Return shipping fee: ₹180 deducted from refunds
  • Original shipping costs: Non-refundable

Return Process

  1. Package item securely with all original materials
  2. Mail to our designated return address (provided via email)
  3. Consider trackable shipping for valuable items
  4. Important: We cannot guarantee receipt of untracked returns

Delivery Timeframes

Exchange delivery times vary by location. We will provide estimated timeframes upon approval.

Important Notes

⚠️ Critical Reminders:

  • 24-hour return window strictly enforced
  • Do not send returns directly to manufacturers
  • Return shipping insurance recommended for valuable items
  • All communications regarding returns must include order details

Customer Support

Need assistance with returns or refunds?

Contact Information:

  • Email: info@plusvalueindia.com
  • WhatsApp: +91-9967433501

Support Hours: Monday to Saturday: 10:00 AM - 6:00 PM

Summary of Key Policies

Policy Details
Return Window 24 hours from delivery
Return Shipping Customer pays (₹180 deducted from refund)
Exchanges Defective/damaged items only
Sale Items No refunds accepted
Special Items Jiten Pyramids & Yantras non-returnable
Proof Required Receipt or order confirmation mandatory

This policy is designed to ensure fair treatment while maintaining product quality standards. Please review carefully before making your purchase.