Refund and Returns Policy

Returns and Refunds Policy

Policy Overview

We offer a 24-hour return window from the date of delivery. Returns or exchanges cannot be processed after this period has expired.

Return Eligibility Requirements

General Conditions

To qualify for a return, items must meet the following criteria:

  • Unused condition: Item must be in the same condition as received
  • Original packaging: All original packaging materials must be included
  • Proof of purchase: Receipt or order confirmation required
  • Buyer responsibility: Return shipping costs are borne by the customer

Non-Returnable Items

The following categories are not eligible for returns:

Exempt Categories:

  • Gift cards
  • Select health and personal care items
  • Jiten Pyramids
  • Yantras
  • Products purchased from third-party marketplaces
  • Important Note: Misprints and minor color variations from website images are not considered defects, as we specialize in handcrafted authentic products.

Digital and Media Products:

  • Downloaded digital content

Partial Refund Conditions

Partial refunds may be issued for:

  • Items damaged or missing parts (not due to our error)
  • Items not in original condition
  • Items returned after the 24-hour window

Refund Process

Step 1: Return Inspection

Once we receive your returned item:

  1. We conduct a thorough inspection
  2. You receive email notification of receipt
  3. We notify you of refund approval or rejection

Step 2: Refund Processing

Approved refunds are processed as follows:

  • Credit applied to original payment method
  • Processing time varies by payment provider
  • Sale items are not eligible for refunds

Step 3: Missing Refunds

If you haven't received your refund:

  1. Check your bank account statement
  2. Contact your credit card company (processing delays may occur)
  3. Contact your bank directly
  4. If still unresolved, email us at info@plusvalueindia.com

Order Cancellations

Before Shipping

  • Free cancellation available before dispatch
  • Full refund to original payment method

After Shipping

  • ₹180 deduction from order value
  • Shipping charges non-refundable
  • Processed as return once delivered

Exchanges

Limited exchange policy: We only replace defective or damaged items with the same product.

Exchange Process:

  1. Email us at info@plusvalueindia.com
  2. Include order details and reason for exchange
  3. We will provide return shipping instructions
  4. Send item to our designated address

Gift Returns

Gifts Marked During Purchase

  • Receive gift credit equal to return value
  • Gift certificate mailed after processing

Gifts Not Marked During Purchase

  • Refund issued to original purchaser
  • Gift giver will be notified of the return

Return Shipping Information

Shipping Costs

  • Customer responsibility: All return shipping costs
  • Return shipping fee: ₹180 deducted from refunds
  • Original shipping costs: Non-refundable

Return Process

  1. Package item securely with all original materials
  2. Mail to our designated return address (provided via email)
  3. Consider trackable shipping for valuable items
  4. Important: We cannot guarantee receipt of untracked returns

Delivery Timeframes

Exchange delivery times vary by location. We will provide estimated timeframes upon approval.

Important Notes

Critical Reminders:

  • 24-hour return window strictly enforced
  • Do not send returns directly to manufacturers
  • Return shipping insurance recommended for valuable items
  • All communications regarding returns must include order details

Customer Support

Need assistance with returns or refunds?

Contact Information:

  • Email: info@plusvalueindia.com
  • WhatsApp: +91-9967433501

Support Hours: Monday to Saturday: 10:00 AM - 6:00 PM

Summary of Key Policies

Policy Details
Return Window 24 hours from delivery
Return Shipping Customer pays (₹180 deducted from refund)
Exchanges Defective/damaged items only
Sale Items No refunds accepted
Special Items Jiten Pyramids and Yantras non-returnable
Proof Required Receipt or order confirmation mandatory

Courier Partnership Notice

We partner with third-party courier services to ensure reliable delivery and pickup. While we're committed to providing excellent service, some situations may be beyond our direct control. We appreciate your understanding and will always work to resolve any issues promptly.

This policy is designed to ensure fair treatment while maintaining product quality standards. Please review carefully before making your purchase.